audit found that the Department of Economic Security’s (DES) accuracy rate
in determining benefits eligibility for unemployment insurance claimants is
significantly below federal standards and national averages. Additionally,
due to longstanding errors in its unemployment tax certification computer
program, DES has reported inaccurate employer tax information to the IRS.
DES should also improve the timeliness and accuracy of its process for
determining employers’ tax liability and its management of employer
refunds. Finally, DES should improve the quality of its employer audits by
continuing its efforts to implement an automated audit system.