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This report focuses on the
regulatory duties of the Division over five licensing programs including Behavioral
Health, Child Care, Home and Community Based, Long Term Care, and Medical Facilities.
Specifically, the audit found that the Division has not taken sufficient enforcement
action against facilities that repeatedly violated licensing standards. Additionally, the
Division has not met its statutory responsibility to restrict or prevent some facilities
from operating when they fail to meet licensing standards. In addition to problems
enforcing licensing standards, the Division also fails to provide consumers with complete,
appropriate, and easily accessible regulatory information. For instance, complaint
information contained in files is often not sufficiently detailed for consumers to make
informed decisions when selecting providers. Finally, the audit found that one of the
licensure programs, Medical Facilities Licensure, does not perform timely complaint
investigations.
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